Friday, 4 December 2009

A Change Implementation Timeline

Sadly, this is all too often what happens...

The project gets going to deliver a new system.

In month 6 after a procurement/development phase, users start to use the new system.

By month 14, users have gotten used to the system, some amendments have been made in line with user comments and use of the system now becomes effective to full potential.

At some point probably after several months' or years' use of the system at full potential, the benefits - which were the reason for the project in the first place - become measurable.

However no one does this, as the project closed down in month 8 as it was deemed to have successfully delivered a new system. The company can't understand why they are never sure whether benefits have been delivered or not...

Oops...